How much is shipping to my address?
We will ship the order FREE to all UK addresses! Even if you just buy a guitar pick for 50p! Now that’s service!
Which courier do you use for deliveries?
We usually use UPS, TNT or Parcel Force for all UK deliveries with the exception of certain local deliveries. All deliveries are fully insured. We make sure we choose the most reliable and fastest couriers that we can so that means when we receive your order we ring around and check who can get to us to pick it up your parcel the quickest!
How long will it take for my goods to arrive?
Standard Delivery for UK mainland is 1 – 3 days, however if we have your item(s) in stock and you order before 12pm your order will often be with you the next working day.
What time of day will my goods be delivered?
Our couriers deliver between 9am and 6pm Monday – Friday. Sometimes special arrangements can be made for weekend deliveries which will incur extra cost payable by the customer. Please call to arrange.
I’m a bit wary about buying online, how do I know I can trust this site?
We are a family run, bricks and mortar shop that has been trading in one large shop in the town center of Ipswich in Suffolk for over 30 years. The website is very safe to use / order from and includes all the latest top quality up-to-date security. Payments through the Music World website are taken via Global Iris which is HSBC’s online payment processing system. Payments are secured with SSL encryption technology.
We don’t just shift boxes out of a warehouse; we are musicians ourselves who take personal pride in delivering the best service we can. Items are carefully selected when we order and when they come through our doors we check every single thing to make sure it meets our high standards before we send anything on to our customers.
I want an item that is not on your website – can you get it for me?
Yes, if we deal with the supplier of your product, we can probably get it for you! We deal with the majority of major brands in the music industry and can usually order anything, just contact us to find out.
Do items bought from Music World come with a warranty?
All new items come with a 12 month warranty against manufacturer defects. Some manufacturers offer extended warranties on their products; details will be included with the product. Second hand and B-stock items come with a 3 month parts & labour warranty.
Does Music World arrange shipping and cover shipping costs for returns, exchanges or repairs?
We will cover return shipping charges only if a product develops a fault within its warranty period. If you need to return an item to us for repair outside of its warranty, you may be liable for shipping costs.
Do you price match if I have seen something else cheaper elsewhere?
Of course! We will do our best to price match anything. We pride ourselves on being competitively priced and are constantly checking prices for you! Just drop us an e-mail or give us a call if you want to ask about anything in particular.
I live locally and want to sell some musical gear I don’t use anymore, do you buy items or part exchange?
We can give you cash for any unwanted instruments etc that you want to sell, just bring them in for us to have a look or call us if you want to get an idea of what we could give you! Often people want a change or to upgrade their instrument for a more expensive instrument or amp, if that sounds like you then bring in the gear you don’t want and we will give you money off your next purchase!
What is your exchange policy?
Items can be exchanged for a similar item or store credit (with the appropriate payment adjustment and courier charges) within 30 days of purchase provided that the item is returned in as-new condition.
What is your refund policy for items purchased on line?
Items can be returned for a full refund if you contact us within 14 calendar days of receiving your item provided that the item is returned undamaged.
Items should be returned as they were originally packaged as far as is possible.
You can cancel your order for any reason for up to 14 working days after your item arrives with you. To do this, please send us an email or phone us stating that you wish to cancel and why, and we will advise you on how to proceed.
Items where there may be a hygiene concern if the product is used (e.g. microphones,harmonicas and headphones) may only be returned/exchanged if the packaging is factory sealed and unopened.
We will not accept returns of this nature (where the item is not faulty but you wish to cancel your order) if;
(i) The item is not in its original unopened and saleable condition;
(ii) The item is not returned in its original packaging and any additional protective packaging which we have supplied;
(iii) The item is not resalable after use.
(c) If you are returning a non-faulty item, we will give you a full refund for the item, however, we will not refund the cost of delivery, and you are responsible for paying any return delivery costs.
I have found an error / mistake / wrong picture on your website, what should I do?
Please let us know using the contact form at the bottom of this page, or over the phone.
If you spot a picture or some text that you think is wrong or incomplete, we’d like to know so that we can make it right.