*Due to the latest government COVID 19 announcement we will be temporarily closing the doors to our Ipswich high street store from the 5th of November to the 2nd December…BUT our online store and our phone lines will remain OPEN throughout!

We are still offering FREE delivery on everything and still offering a delivery time of all ‘In Stock’ items of 1-3 business days (often same day if local!)

We also have a ‘CLICK & COLLECT’ service for orders placed on our website and for orders placed over the phone. You will be able to SAFELY pick up your order from outside our store anytime from Monday to Saturday between 10am to 4.00pm.

We can still provide instrument repairs, re-strings and set ups.

If you have any questions please call 01473 253666 and we will be HAPPY to help!

THANK YOU FOR YOUR SUPPORT!!

(1) Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products.

This policy is not intended to and does not create legally enforceable rights and obligations.  It merely indicates our usual practice in relation to the delivery of products.

 

(2) Free delivery

We offer free standard delivery to all UK mainland addresses on all orders!

 

(3) Delivery methods

We will deliver to the following countries and territories: UK.

 

(4) Delivery periods

Standard delivery time is 1-3 days.If you place your order before 12.00 pm we will often be able to deliver your order the next day (if you are local you could even get your order delivered the same day!)

*Due to the COVID-19 Pandemic delivery times may vary though orders of stocked items are currently being dispatched the same day! Please call us on 01473 253666 and we will be happy to help with any questions.

 

 

(5) Delivery tracking

We currently use Parcel Force and UPS to deliver larger items and when your item has been dispatched you will receive an email with tracking information. We use Royal Mail or My Hermes for books and smaller items.

 

(6) Delivery problems

If you experience any problems with a delivery, please contact us on 01473 253666.



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