(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14 day returns policy for online purchases to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in the UK

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).


(2) Returns 

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 14 days following the date of purchase of the product;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.


(3) Returns procedure

Products returned under this policy must be sent  to:

Music World 16 Queen Street, Ipswich, Suffolk,  IP1 1SS

You will be responsible for paying postage costs associated with returns under this policy.


(4) Exclusions

The following kinds of products may not be returned under this policy:

food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

DVDs, CDs and other audio or video or audio-visual recordings;

computer software (whether on CD-ROM, DVD-ROM or otherwise)

any product made to your specification;

any product made to order;

any product personalised or adapted for you;


(5) Refunds

We will give you a refund for the full price of any product bought from our website if it has been properly returned by you in accordance with the terms of this returns policy.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as we receive your return.


(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we reserve the right not to refund or exchange the product.


(7) About us

Our full name is Music World Ltd.

Our registered office is 16 Queen Street, Ipswich, Suffolk,  IP1 1SS.

Our company registration number is 7498182.

Our email address is info@music-world-ipswich.co.uk

Our VAT number is 103071278.

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