FAQ | Music World

*Ipswich town centre store open Mon-Sat 9.30am-5.00pm

*Delivery time of ‘In Stock’ items is 1-3 business days.

*For delivery in time for Christmas 2023 the last order day will be 19th December (local delivery will be available after this date-please call for details)

‘Click and Collect’ option available.

instrument repair and service provided!

Any questions? Please call 01473 253666 and we will be happy to help!

What payment methods are available?

We accept all major credit and debit cards including Mastercard, Visa, American Express and Maestro. We also accept payment through PayPal, Apple Pay, Google Pay and Stripe.

How much is shipping to my address?

We deliver FREE to all UK addresses!

How long will it take for my goods to arrive?

Standard delivery (UK mainland) for all items showing ‘In stock’ is 1 – 3 business days. We aim to dispatch all ‘In Stock’ items the same business day (on orders received before 1pm). We always use the fastest delivery service available to make sure you get your order as soon as possible! We can often arrange same day delivery if local to our Ipswich store!

Which courier do you use for deliveries?

We currently use Parcel Force ‘24 Express’, Evri (formerly Hermes) ‘Next Day’ with tracking provided & Royal Mail ‘First Class’ for all UK deliveries though please call us if you have a preferred courier and we will be happy to oblige! All deliveries are fully insured. We also offer a same day local delivery service-please call for details!

What time of day will my goods be delivered?

Our couriers deliver between 9am and 6pm Monday-Friday. Special arrangements can be made for weekend deliveries which may incur extra cost.

I’m a bit wary about buying online, how do I know I can trust this site?

We are a family run ‘bricks and mortar’ store that has been trading from one large store in the town centre of Ipswich in Suffolk for over 40 years. Our website is extremely safe to order from and includes the very latest high quality and up-to-date security. Payments through the Music World website are taken via Global Iris which is HSBC’s online payment processing system. Payments are secured with SSL encryption technology.

We don’t just shift boxes out of a warehouse! We are musicians ourselves who take great personal pride in delivering the best service we can! We carefully choose the items we stock and check everything thoroughly before dispatch to make sure it meets our high standards!

I want an item that is not on your website – can you get it for me?

Yes! if we deal with the supplier of your product, we can get it for you! We deal with the majority of major brands in the music industry and can usually order anything, just contact us to find out!

Do items bought from Music World come with a warranty?

All new items come with a 12 month warranty against manufacturer defects. Some manufacturers offer extended warranties on their products and details will be included with the product. Second hand and B-stock items come with a 3 month parts & labour warranty.

Does Music World arrange shipping and cover shipping costs for returns, exchanges or repairs?

We will cover return shipping charges only if a product develops a fault within its warranty period. If you need to return an item to us for repair outside of its warranty, you may be liable for shipping costs.

Do you price match if I have seen something else cheaper elsewhere?

We will do our best to price match anything! We pride ourselves on being competitively priced and are constantly checking prices for you! Just drop us an e-mail or give us a call if you want to ask about anything in particular.

I would like to sell some musical gear I don’t use anymore, do you buy items or part exchange?

If you are looking to sell instruments or any other musical equipment please give us a call, email or visit the shop and we will be happy to take a look! We may also be able to offer part exchange on your items!

What is your exchange policy?

Items purchased online can be exchanged for a similar item or store credit (with the appropriate payment adjustment and courier charges) within 30 days of purchase provided that the item is returned in as-new condition.

What is your refund policy for items purchased online?

Items can be returned for a full refund if you contact us within 14 calendar days of receiving your item provided that the item is returned undamaged.

Items should be returned as they were originally packaged as far as is possible.

You can cancel your order for any reason for up to 14 working days after your item arrives with you. To do this, please send us an email or phone us stating that you wish to cancel and why, and we will advise you on how to proceed.
Items where there may be a hygiene concern if the product is used (e.g. microphones, harmonicas and headphones) may only be returned/exchanged if the packaging is factory sealed and unopened.

We will not accept returns of this nature (where the item is not faulty but you wish to cancel your order) if;
(i) The item is not in its original unopened and saleable condition;
(ii) The item is not returned in its original packaging and any additional protective packaging which we have supplied;
(iii) The item is not resalable after use.
If you are returning a non-faulty item, we will give you a full refund for the item however you will be responsible for paying any return delivery costs.